Shipping Policy

At Toshakhanna, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below.

1. Processing Time & Delivery Estimates

• Orders are processed within 2 business days (excluding weekends and holidays).
• During peak seasons or sales, processing times may be extended.
• You will receive an email confirmation with tracking details once your order has been shipped.
• Standard Shipping: Estimated delivery within 3-6 business days.
• Shipping charges for your order will be calculated at checkout.

2. International Shipping

• We ship worldwide. International shipping times vary based on location and customs processing.
• The customer is responsible for any customs duties, taxes, or import fees imposed by the destination country.

3. Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• Please allow up to 3 hours for tracking information to update.

4. Shipping Delays

• We are not responsible for shipping delays caused by carriers, weather conditions, or customs processing.
• If your package is significantly delayed, please contact us at office@toshakhanna.com.

5. Lost or Stolen Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
• If your package is lost in transit, please contact us, and we will assist in filing a claim with the carrier.

6. Address Changes & Order Modifications

• Orders cannot be modified once they are shipped. Please double-check your shipping address before completing your purchase.
• If an incorrect address is provided, the customer will be responsible for any reshipping fees.

If you have any further questions, feel free to reach out to our customer support team at office@toshakhanna.com.

Thank you for shopping with Toshakhanna.