Privacy Policy

Effective Date: 5th March, 2025

At Toshakhanna, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, products, and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide:

Account Information: When you create an account on our website, we collect personal details such as your name, email address, phone number, and shipping/billing addresses.
Order Information: When you make a purchase, we collect details of the products you purchase, payment information, and delivery instructions.
Customer Support Information: If you contact our customer service team, we may collect your communication details, such as your inquiry, complaint, or request.

b. Information We Automatically Collect:

Cookies and Tracking: We use cookies and other tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. This helps us enhance user experience and personalize content.
Device and Usage Information: We collect details such as your IP address, browser type, operating system, and usage patterns to optimize website performance and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: To process and complete your orders, including shipping, billing, and customer service communications.
Customer Support: To provide you with the assistance you need, address inquiries, and resolve issues.
Marketing and Communications: With your consent, we may use your information to send promotional emails, special offers, and updates about new collections and products. You can opt-out of these communications at any time.
Personalization: To personalize your shopping experience, including product recommendations based on your preferences and past purchases.
Improvement of Services: To analyze website traffic and trends, improve our website, and enhance the products and services we offer.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties except in the following cases:

Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping companies, and marketing partners, who help us deliver our services.
Legal Requirements: We may disclose your personal information if required by law, such as complying with legal processes or responding to lawful requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes and update this Privacy Policy as necessary.

4. Data Security

We take the security of your personal information seriously and employ industry-standard security measures to protect your data. This includes encryption, secure servers, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal data:

Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
Opt-Out: You can opt out of marketing communications by following the unsubscribe link in promotional emails or by contacting us directly.
Data Deletion: You can request to delete your account and personal information. Please note that some data may need to be retained for legal or business purposes.
Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your user experience.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by Toshakhanna. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: office@toshakhanna.com
Phone: 0307-5957774
Address: Gulberg Greens, Islamabad